8play Privacy Policy

This Privacy Policy ("Policy") describes how 8play ("8play," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "your," or "Player") who access or use the 8play online gaming platform available at https://8play.club and all associated services, features, and applications (collectively, the "Platform").

8play is committed to protecting the privacy and personal data of all users in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). We recognize that your personal data belongs to you, and we are committed to handling it with transparency, integrity, and care.

By registering an account on 8play, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must immediately cease using the Platform and may request account closure.

For the purposes of applicable data protection law, 8play is the data controller responsible for your personal data collected through the Platform. As data controller, 8play determines the purposes and means by which your personal data is processed.

8play has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact our DPO directly for any privacy-related concerns, requests, or complaints. Contact details are provided in Section 15 of this Policy.

8play collects personal data that is necessary to provide you with a safe, secure, and enjoyable gaming experience. The categories of personal data we collect include the following:

8play collects your personal data through the following channels and methods:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and similar tracking technologies. See Section 8 for full details on our cookie practices.
• Third-party sources: Identity verification data from KYC (Know Your Customer) service providers; fraud prevention data from anti-fraud partners; payment verification data from payment processors such as GCash, PayMaya, and banking partners.
• Publicly available sources: Information from public databases or registries where necessary to verify your identity or comply with legal obligations.
• Regulatory authorities: Information received from PAGCOR, the NPC, or other competent Philippine authorities in connection with regulatory compliance or investigations.

We collect only the minimum amount of personal data necessary for the stated purpose. Where data collection is optional, we will make this clear at the point of collection.

8play uses your personal data for the following purposes:

1. Account management: To register, verify, maintain, and manage your 8play player account, including processing your 8play Login credentials securely.
2. Service delivery: To provide access to games, process bets, calculate and credit winnings, and deliver all features of the Platform.
3. Financial transactions: To process deposits and withdrawals via GCash, PayMaya, bank transfers, and debit cards; to verify payment method ownership; and to maintain accurate financial records.
4. Identity verification and KYC: To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations and Philippine anti-money laundering laws.
5. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal conduct.
6. Legal and regulatory compliance: To comply with obligations under Philippine law, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act, PAGCOR licensing requirements, and any lawful orders from competent authorities.
7. Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
8. Responsible gaming: To monitor gaming patterns, identify potential problem gambling behaviors, and administer self-exclusion or account restriction requests.
9. Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 8play Platform.
10. Marketing communications: To send you promotional offers, bonus notifications, and news about 8play – but only where you have provided explicit consent to receive such communications.

Under the Philippine Data Privacy Act, 8play processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you – i.e., to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations, PAGCOR licensing conditions, and NPC requirements.
• Legitimate interests: Processing necessary for 8play's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent – primarily for marketing communications and certain optional data uses. You may withdraw consent at any time.
• Vital interests: In exceptional circumstances, processing may be necessary to protect your vital interests or those of another person.

8play does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya/Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit card processors – to facilitate deposits and withdrawals.
• Identity verification providers: KYC and age verification service providers engaged to verify your identity and confirm you meet the 21+ age requirement.
• Fraud prevention partners: Anti-fraud and anti-money laundering service providers who assist in detecting and preventing financial crime on the Platform.
• Game providers: Third-party game software providers whose games are available on the 8play Platform, to the extent necessary to deliver game services and resolve disputes.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who support the technical operation of the Platform.
• Customer support providers: Third-party customer service platforms used to manage support tickets and live chat interactions.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where disclosure is required by law or regulatory obligation.
• Professional advisers: Lawyers, auditors, and accountants engaged by 8play in connection with legal proceedings, compliance reviews, or business operations.

All third-party service providers engaged by 8play are required to process your personal data only in accordance with our instructions and applicable data protection law, and are bound by appropriate confidentiality and data processing agreements.

8play uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit the Platform.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences and settings, such as language preferences and display options, to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how users interact with the Platform, helping us understand usage patterns and improve our services. Data collected is aggregated and does not identify individual users.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service.

8play retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with PAGCOR licensing requirements and AML obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act and related regulations.
• Identity verification documents: Retained for the duration of your account and for five (5) years following account closure.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing preferences and consent records: Retained for the duration of your account and for three (3) years following account closure or withdrawal of consent.
• Technical and usage data: Typically retained in identifiable form for up to twelve (12) months, after which it may be anonymized and retained for analytical purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 8play's data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes.

8play implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the 8play Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Strict access controls ensuring that personal data is accessible only to authorized personnel who require it to perform their job functions.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Comprehensive employee training on data protection and information security practices.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

While 8play takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 8play will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 8play:

To exercise any of your data rights, please contact our Data Protection Officer using the details provided in Section 15. We will respond to all verified requests within thirty (30) days of receipt, in accordance with NPC guidelines. We may need to verify your identity before processing your request.

If you are not satisfied with our response to a data rights request, or if you believe 8play has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The 8play Platform is strictly intended for persons who are at least 21 years of age, in accordance with Philippine gaming regulations. 8play does not knowingly collect personal data from individuals under the age of 21.

If you are under 21 years of age, you are not permitted to register an account or use the 8play Platform. If 8play becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to 8play, please contact us immediately using the details in Section 15 so that we can take appropriate action.

8play primarily processes and stores personal data within the Philippines. However, some of our third-party service providers – including cloud infrastructure providers, game software providers, and fraud prevention partners – may process data in other countries.

Where personal data is transferred outside the Philippines, 8play ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of the Philippine Data Privacy Act. Such safeguards may include:

• Data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission.
• Transfers to countries or organizations that the NPC has determined provide an adequate level of data protection.
• Other legally recognized transfer mechanisms as permitted under Philippine data protection law.

You may request further information about the safeguards applicable to international transfers of your personal data by contacting our Data Protection Officer.

8play reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how 8play protects your personal data.

Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgment of the changes. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 8play, please contact our Data Protection Officer:

We aim to respond to all privacy-related inquiries and data rights requests within thirty (30) days of receipt. For complex requests, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page.